• Angebote

2018 Terms

Here are our Prices & Terms.

We are happy to collect you from the place where you live, from train stations or from the airport you are flying in to. Collection from the train station in Bad Doberan is free. This offer can be booked on request and is subject to availability. Our Concierge is happy to provide you with information about all other prices and terms. Please call +49 38203 740-1910 or send an e-mail to concierge@grandhotel-heiligendamm.de.

Our rooms and suites are available from 3pm on the day of your arrival to 12 noon on the day of your departure.

You can find out more about our wide range of special packages and offers by clicking on the menu item "Packages". We would be delighted to arrange your own personal package for you - please contact us by calling +49 38203 740-7676. The dinner included in the packages is served in the Kurhaus Restaurant. If you wish, you can also dine à la carte in one of our other restaurants and you will get an allowance of  EUR 30 per person.

We are happy to prepare a baby puree made from organic ingredients for our very young guests (until the age of 2) upon request. You are welcome to select from our wide range of meats, vegetables, side dishes and sweet ingredients. You can order the baby puree from your room or in our Kurhaus Restaurant, the Sushi Bar and the Nelson Bar.

No matter whether you want to order your favourite newspaper, require a transfer to the golf course, suggestions for a walking tour or concert tickets, you can reach our Concierge by calling +49 38203 740-1910.

Your dinner package consists of a 3-course meal served in the Kurhaus Restaurant, priced at EUR 59 per person per day. Beverages are not included.

If you book any family-friendly combination, you will enjoy the spaciousness provided by two bedrooms, two bathrooms and a shared living area. Our young guests have free use of our wonderful Children's Villa, which features different worlds of experience spread over three floors.

Dogs are very welcome in our Hotel. They are allowed in our Nelson Bar. However please note that we only have a limited allocation of rooms available in the "Mecklenburg" and "Grand Hotel" buildings, where dogs are permitted. This does not apply to our Superior category. Pets are not permitted in any other building. We provide your pet with a dog basket, a dog blanket and feeding bowls at EUR 40 per dog per day. We are very happy to organise a dog-sitter at EUR 13 per hour plus a one-off flat-rate travel charge of EUR 15 (we request you to book in advance).

Children up to the age of 5 are accommodated in their parents' room free of charge (buffet breakfast included). Children up to the age of 12 are accommodated in their parents' room at a charge of EUR 35 per child (extra bed and buffet breakfast included). Children from the age of 12 years are charged with EUR 70 with included breakfast buffet.

Visitors tax in the amount of EUR 2 per person per day is charged separately (in the off season EUR 1 per person per day). Children and teenagers aged up to 15 are exempted from Visitors tax.

Grand Hotel Heiligendamm has been a non-smoking hotel since the beginning of 2015. Smoking is not permitted in rooms and suites. You are welcome to state whether you require a balcony or terrace when you book your room and we will provide you with an ashtray. You are also welcome to make use of our outdoor areas as well as the terraces at the Kurhaus, Nelson Bar and Beach Bar to smoke. We hope you understand that we have to charge a flat-rate cleaning fee of EUR 500 if you smoke in our rooms and suites.

You are welcome to use our valet parking service priced at EUR 25 per day. Our valets are always at your service to park and fetch your vehicle. Alternatively you can park your vehicle  in the 'Fürstenhof' public car park at a cost of EUR 12 per day.

You can only cancel your reservation free of charge not less than 14 days before your scheduled arrival. If you cancel less than 14 days before you are due to arrive, do not show up or cut short your stay, we reserve the right to bill you for 80% of the total price of your stay. We hope you understand our position.

We make your holiday dreams go further — enjoy 7 nights and pay for only 6 nights (14 for 12 or 21 for 18 nights). If you arrive on a Sunday during the off season, you can also take advantage of our 5 for 4 nights deal. All preferential offers can be booked on request and are subject to availability based on daily rates. We are also happy to offer you extra nights as part of packages at preferential rates on request.

In the "Direct Booking" section you can always find our daily updated room rates and can select the offer that suits you best. We are happy to provide you with a tailored offer on request. We look forward to your call on +49 38203 740-7676. All room prices include our ample buffet breakfast served in the Kurhaus Restaurant; use of the award-winning 3000 m² Heiligendamm SPA with swimming pool, whirlpool, spacious sauna complex and gym facilities offering sports and yoga courses; 20% off green fees at Golf Resort Wittenbeck, as well as statutory VAT. In the event of a VAT increase we reserve the right to adjust our prices if necessary.

Extra beds can be booked at a rate of EUR 80 per night, including breakfast (children over 12 years). Children aged up to 5 are accommodated in their parents' room free of charge.